Refund & Return Policy

At SR TELECOM & GIFT, customer satisfaction is our top priority. If you encounter any issue with your purchase, please review our return and replacement guidelines below.

1. Return Eligibility

You may request an exchange or return within 48 hours of delivery under the following conditions:

• The delivered product is damaged, defective, or past its expiration/validity date upon arrival.
• The wrong item or specification was delivered relative to your original invoice.
• The item is unused, in original packaging, and accompanied by the purchase receipt.

2. Refund Timelines

Approved refunds are processed within 3-5 business days to your original payment method or issued as store credit for instant purchases.

3. Need Return Assistance?

Contact our support team at samparrou@gmail.com or call +91 99341 51956.